The (often referred to internally as the "Star Cast Guide") serves as the primary operational manual for "Cast Members" working at CEC Entertainment locations. It outlines the company's "Every Guest Leaves Happy" mission and provides specific guidelines on everything from uniform standards to alcohol service protocols. Core Philosophy and Expectations
Performers must follow specific choreography and never speak while in the Chuck E. costume. chuck e cheese employee handbook
You are the heart of the experience, ensuring the food is delicious, the games are operational, and every birthday party feels magical. 👕 The Cast Member Look (Dress Code) The (often referred to internally as the "Star
We take pride in our company culture and expect all employees to conduct themselves in a professional and respectful manner. This includes: costume
ensures that everyone who comes together, leaves together. Rigorous attention to stamping and checking at the entrance/exit is mandatory. 2. Appearance and Uniform Dress Code : Cast Members must wear neat and casual Chuck E. Cheese-branded attire , including the official shirt, hat, and apron. Identification must be worn at all times while on the clock. 3. Attendance and Punctuality Reliability Regular attendance is a basic indicator of performance. No-Show Policy : Being absent for one day without notification is treated as a voluntary resignation. Timeliness : Cast Members must be on time for every shift 4. Safety and Prohibited Acts The following are considered just cause for immediate dismissal Substance Abuse