Software like Avast or AVG can block Flexi from "seeing" the key. Temporarily disable them to test connectivity.
: If you use a USB security key, the serial number (typically a 6-digit number) is printed directly on the key itself. You can provide this number to SAi support at support@thinksai.com to retrieve your specific password. License Manager : On a computer where Flexi is already installed, open the License Manager utility (found in the installation folder, typically C:\Program Files (x86)\SAi\SAi Production Suite 10 ) to view active license details. License and Installation Guidelines flexisign pro 10.5 password key