Release both buttons. If the light stays steady, the printer is in Service Mode and ready to connect to the software. Troubleshooting Tips
A: Communication error. Ensure you are using a USB cable (not Wi-Fi), the printer is in Service Mode (green power light on, not blinking), and the correct USB port is selected in the tool.
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: Canon does not typically provide this tool directly to consumers; it is intended for authorized service centers. You may find manuals and standard drivers on the Official Canon Support site.
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