If under an active support contract, Broadcom can provide a one-time reset utility after verifying ownership (requires proof of license and server ID).
reflects a broader industry move away from "backdoor" recovery scripts. Relying on a local file that can reset credentials without secondary verification (like email or MFA) creates a significant vulnerability. For organizations still seeking this tool for version 14, it is vital to recognize that its absence is a deliberate security feature intended to protect the integrity of the endpoint management environment. Broadcom Community Do you need help configuring the mail server If under an active support contract, Broadcom can
Web console cache or a locked account due to multiple failed attempts. Fix: Clear browser cache, restart SEPM service, or wait 15 minutes for lockout timer to expire. For organizations still seeking this tool for version
Tell me which of those you want and I’ll produce a concise, actionable guide. Tell me which of those you want and
Enter your username. An email with a temporary password link will be sent to the address configured for that account. If you don't know which email is configured, check the mailConfig.properties ...\tomcat\etc 2. Contact Broadcom Support