Genesys Online Test Questions -

A healthcare provider is deploying Genesys Cloud CX. They require HIPAA compliance and need to ensure that all voice interactions are recorded and stored for 7 years. They also need to guarantee that no media traffic traverses the public internet between the user’s phone and the Genesys Edge device. Which two configurations must be enabled?

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A) Queue > Edit B) Queue > View C) Queue > All Permissions D) Routing > Manage A healthcare provider is deploying Genesys Cloud CX

✅ – Genesys Cloud splits the recording into segments: before transfer and after transfer. Which two configurations must be enabled

A. The TargetBlock will try to find an agent. If none, it will likely go to a NoTarget exception or end without routing. But critically: The Check ANI happens after the TargetBlock only if routing succeeded. Since routing fails due to all busy, the post-target steps never execute. The call disconnects via default no-target handling.

(like the GCX-GCP), options for both scenarios are included. Option 1: Positive & Balanced (Best for Certification Prep) ⭐⭐⭐⭐⭐